Shipping Policy

Fritz-Pak Corporation strives to provide accurate and affordable shipping to all our customers.  Here are some common questions regarding our shipping policies.

Which carrier does Fritz-Pak use?

Fritz-Pak uses UPS ground to ship all products purchased in the online store.

Is Expedited shipping available?

Currently, we do not offer expedited shipping for online orders. For additional shipping options, call our office at (214) 221-9494.

When should I expect my order?

Please allow 1-2 weeks for delivery of your order. You can track your shipment at ups.com

Is freight shipping available?

For freight shipping or bulk packaging, call our office at (214) 221-9494.

What is the return policy?

Returns and refunds requests are subject to a 15% restocking fee. Returns should be made within 30 days of receiving the order.

What is the order cancelation policy?

You can always cancel an order and receive a full refund before the order ships. Once the order has shipped, you can still cancel, but you will be subject to a 15% restocking fee.

What if my order gets damaged?

If partially damaged, we will refund up to the amount of product that was damaged. If completely unusable, we will ship you a replacement box free of charge.

How are shipping costs calculated?

Shipping costs are calculated using Fritz-Pak’s preferred rates. If you would like to arrange your own shipping, please call our office at (214) 221-9494.