Fritz-Pak Corporation strives to provide accurate and affordable shipping to all our customers. Here are some common questions regarding our shipping policies.
Fritz-Pak uses UPS ground to ship all products purchased in the online store.
Currently, we do not offer expedited shipping for online orders. For additional shipping options, call our office at (214) 221-9494.
Please allow 1-2 weeks for delivery of your order. You can track your shipment at ups.com
For freight shipping or bulk packaging, call our office at (214) 221-9494.
Returns and refunds requests are subject to a 15% restocking fee. Returns should be made within 30 days of receiving the order.
You can always cancel an order and receive a full refund before the order ships. Once the order has shipped, you can still cancel, but you will be subject to a 15% restocking fee.
If partially damaged, we will refund up to the amount of product that was damaged. If completely unusable, we will ship you a replacement box free of charge.
Shipping costs are calculated using Fritz-Pak’s preferred rates. If you would like to arrange your own shipping, please call our office at (214) 221-9494.